Warranty
2-year warranty on all Cartronix products.
What is covered
All Cartronix products, including radios, cameras and accessories, come with a 2-year warranty from the delivery date. If something goes wrong within those 2 years due to a manufacturing or material defect, we repair or replace the product free of charge. If that is not possible, you get your money back.
What is not covered
- Damage caused by incorrect installation or connection, including when a professional installer fitted the product
- Drop damage, water damage, fire damage and short circuits
- Problems caused by software or firmware not supplied by Cartronix, such as rooting or a custom ROM
- Normal wear and tear, such as scratches or discolouration of the screen
How to make a warranty claim
- Report: email info@cartronix.eu with your order number, a short description and a photo or video of the problem.
- Diagnosis: we first look at the problem remotely. Many problems can be solved with a setting or an update.
- Send in: if that does not work, you receive a return number and send the product to us.
Shipping costs
You send the product to us at your own expense. If the defect is confirmed, we refund those shipping costs. We pay for returning the repaired or replacement product to you.
Your statutory rights still apply
This warranty is in addition to your statutory rights as a consumer and never limits them.
Contact: info@cartronix.eu · +31 85 773 16 79
Cartronix is a trade name of Cartronix Group B.V., Ligusterbaan 1, 2908 LW Capelle aan den IJssel, the Netherlands.